Saturday, October 11, 2014

Adjourning

As  I thought about the process of getting to adjourning when working in a team setting, I was reminded of the many courses that I have attended that related to my managerial duties.  During the courses, my colleagues and I were paired up into groups and we were assigned to complete a project within a week based on the training and information provided.  At the end of the week we would have to present our project. The last course I attended, people were paired up with a combination of new hires and long term employees it was interesting as we went through the stages of forming, storming,  performing, and adjourning.  There was a lot of storming that took place because we all came from different places, the skill levels ranged from entry to target and although we received the same information to manage our programs, the interpretation may not have been the same.  On the night before our presentation was due, we finally agreed(a little norming showed up) that we all provided valuable information that would we could perform the task of developing a presentation that met the requirements for completion of the course.

During the presentation, the group received feedback from the instructor.  One of the comments was that we all demonstrated a trust within the group.  Our presentation involved each group member to speak and it was pointed out that as a team, the information flowed from one person to the next.  Not sure what the other groups experienced during the course, I just know that we allowed each other to express ourselves as long as it took and when we needed to get the work completed, we performed with ease.  As we prepared to go our separate ways, we each provided our contact information and we still keep in touch on a social and professional level.  Even though we may never attend another course together, we will always remain in contact with one another.  Recently two of our team members were promoted to a senior level and although we are miles a part, it was exciting that due to our continued connections, we were able to share our congratulations.  Adjourning does not always have to be an ending.  It can be closing one door and opening another because of previous interactions.

As I have made connections during my online studies with many Walden colleagues, I hope that we will continue to build upon interactions and remain connected through our social settings and continue to share our experiences as early childhood educators making a difference in the lifes of the children and families by providing support and resources that meet the educational needs of everyone.

Saturday, October 4, 2014

Communication and Conflict


Conflict arises when two or more people have contact that deals with making decisions or decisions have been made without input from everyone affected.  I recall a situation within my work environment where decisions were made to transition staff from one program to another without communicating with the management team.  This decision brought about tension and reluctance which reduced the efficiency of workflow.  There was no team work, managers kept to themselves and would not share programming information as they had done in the past.  As a result a team mediation meeting was requested by the lead team manager. It felt like being in a court room as we were all questioned about actions that were taken beyond our control. 

Based on the reading for this week, conflict can be bad or good, it all depends on how conflict is handled. “The goal is not to end or eliminate conflict but simply to transform the ways it is expressed”, (Third Side, n.d.).  If there had been a better way of communicating why the changes were occurring and not just directed to make the change, the managers would have continued to work as a team and not separate. 

Even though the mediation took place, the outcomes were basically that managers would do what they were told and not question the decision.  Why even go through the mediation process  if the managers could not express themselves or be heard.  Listening to what the managers had to say was definitely not an option, to me it was one sided.  I like the win/win approach, “I want to win and I want you to win too”, that was identified in the Conflict Resolution Network Article, n.d.  Being able to effectively communicate makes a tremendous difference in the environment.   Due to the miscommunication, some managers chose to move on to other venues.  I honestly believe that if the team were allowed to really work as a team, the 3 R’s, respectful, reciprocal, and responsive relationships would have remained and improved upon. 
As a team member, I now sit back and observe before I provide my thoughts as I do not want to have this type of experience again in my career.  “Knowing how to present yourself in the best way usually involves paying attention to your behavior and that of others”, (O’Hair & Wiemann, 2012, p. 55).

References

Conflict Resolution Network. (n.d.). CR kit. Retrieved from http://www.crnhq.org/pages.php?pID=12#skill_3
O’Hair, D. & Wiemann, M., (2012). Real communication, An introduction. Chapter 8, "Managing conflict in relationships”New York: Bedford/St. Martin's.

The Third Side. (n.d.). The third side. Retrieved from http://www.thirdside.org/